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Shipping took a while and I was buying because my other heater broke so I had a chilly couple of weeks lol...The heater itself is super cute and being only 16 inches high it will fit into my existing fireplace hole which is small.. not in there yet as per pic I need to properly seal the chimney first. This heater is better than the Dimplex and other brand fake log heaters I have had. It has a metal protective plate to stop the heat from melting the control switches a big plusIt has real glass panels wowandthe side view panels are an added bonus for the heater really looks like a real wood heater and the ambience it creates in my room in the evenings gives me a smile every time. Im very visual hehe.I was confused by the Thermostat setting at first but once I got the dial to the right spot it was such a bonus to have the heating turning on and off by itself.. Its just ever so cute. I give it 5 stars